Timing of support between CIT and kiosk technician is critical. Cash and risk are involved in these service calls and close coordination is necessary to minimize exposure.
CIT and Kiosk Technician must arrive at the kiosk together, and thus should meet at a non-kiosk location prior to service call time.
Restart and testing requires phone application support and a re-start from Network operations.
All three entities need to be available throughout the servicing process.
Because of this required coordination the service interval may be longer than it is for non-cash items.